What personal information do we collect and how do we use it?
We may collect your personal information from technology we use in our stores, such as our facility cameras. We operate cameras in stores and corporate facilities for security and operational purposes, for example, to help us improve the design of our stores to better serve our customers and associates.
We capture direct camera footage and images of you when you enter the field of vision of the cameras installed in our stores, at self-service checkouts, in our parking lots, facilities, fleet and logistics sites, and store support centre. You may also be captured by vehicle mounted cameras on our delivery vans and trucks.
We use the information captured this way to:
Ensure the safety of our associates, customers, and visitors
Monitor and manage the use of our parking lots
Prevent and detect crimes and investigate accidents, incidents, and claims
Investigate potential breaches of Walmart policies
For training and awareness, and to understand operational efficiencies and challenges
Where we use CCTV images for learning purposes, we always take additional steps to protect the privacy of an individual appearing in the footage.
Who do we share it with?
Where necessary, we share footage and images with the police, local authorities and government agencies for the prevention and detection of crime. Where requested by a law firm or insurance company acting on behalf of an individual, we may share CCTV footage or images for use as evidence in relation to a claim, for example, damage to a vehicle.
How long will we keep your personal information?
Access to such footage and excerpts is limited to those who need to have access to such footage for a declared purpose.
CCTV footage is held on our systems for up to 90 days
Camera footage from our delivery vans and trucks is overwritten after 100 hours
In order to access, delete or update/correct your personal information, please submit a written request through our Privacy Request form or by writing to Privacy Office, Wal-Mart Canada Corp., 1940 Argentia Road Mississauga, Ontario L5N 1P9.