Last updated: 01/04/2022
- Contact Us
- Privacy concerns
- Purchase related concerns
- Law enforcement inquiries
- Security researcher reports
To help us meet our commitment to you, we have appointed a Privacy Officer to oversee our privacy practices and our compliance with the governing laws and regulations. If you have any questions about our policies or if you want to exercise your rights, or if you feel there is a problem with the way your personal information is being managed, you may send a written request to Privacy Officer, Wal-Mart Canada Corp. at 1940 Argentia Road, Mississauga, Ontario L5N 1P9 or email the Privacy Officer at CAPrivacy@wal-mart.com.
Purchase related concerns
For general customer support inquiries relating to activities such as buying, delivery, returns, or payment issues, or when you want to deactivate or delete your Walmart.ca account, please contact Customer Experience.
NOTE: To ensure that personal information is released only to authorized parties, Walmart is obligated to verify the identity of anyone to whom it releases personal information in response to a request for access to that information.
Law enforcement inquiries
If you are investigating identity theft on behalf of a victim or need information regarding a crime that may have occurred at Walmart or on one of our websites, please complete and submit the Law Enforcement Request Form and follow the steps below.
- Step 1: Complete the Law Enforcement Request Form
- Step 2: Save the completed form to your computer desktop and submit it along with any supporting documentation through one of the following ways:
- In Person: to a Loss Prevention associate at the store
- By Email: to CAPrivacy@wal-mart.com
- By Mail: to Privacy Officer, Wal-Mart Canada Corp., 1940 Argentia Road, Mississauga, Ontario L5N 1P9
NOTE: Excel attachments sent must be in a .csv file to ensure accessibility. (When saving your file, change your “Save As Type” to “CSV (Comma Delimited) (*.csv)**)
Security researcher reports
Walmart cares deeply about maintaining the trust and confidence that our customers place in us. The security of our online platforms is of paramount importance. If you are a security researcher and have discovered a security vulnerability in one of our websites, we encourage you to disclose it to us in a responsible manner.
We encourage security researchers to share the details of any suspected vulnerabilities with the Walmart Information Security Team by submitting a report through: https://corporate.walmart.com/article/responsible-disclosure-policy. We require security researchers to include detailed information with steps for us to reproduce the vulnerability.
We will validate and fix vulnerabilities in accordance with our commitment to security and privacy. We will not take legal action against, or suspend or terminate the accounts of, researchers who discover and report security vulnerabilities.
Walmart will review the submission to determine if the finding is valid and has not been previously reported. At Walmart’s discretion, you may be eligible for monetary compensation for your efforts.
Employees of Walmart or Walmart subsidiaries, vendors currently working with Walmart or Walmart subsidiaries, are not eligible for monetary compensation. In case you belong to any of the listed categories, you must specify that in your report.