The future is now: Walmart Canada accelerates e-commerce expansion

Walmart Canada’s e-commerce business is growing!

And now, we’re going to be offering even more services to more customers in more communities across the country.

The business experienced tremendous growth over the past year with more customers turning online to fulfil their one-stop shopping needs. Demand will keep rising and to keep up we’ve hired thousands of new associates working in omnichannel roles. Hiring is continuing in stores across the country.

We’re going to be deploying new technology, expanding services and introducing our pickup and delivery service to more communities.

We are on a journey to be the number one e-commerce retailer in Canada. Our customers want choice of service and we see the demand for online shopping continuing. We are ramping up our e-commerce offering with a focus on speed, accuracy and service.
Horacio Barbeito, President and CEO, Walmart Canada
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Here are some specific ways we’re accelerating the business:

Construction has started on Walmart Canada’s first fully automated market fulfilment centre inside the Scarborough West Supercentre (1900 Eglinton Ave E.).

  • The 22,000 square foot space, will automate online grocery picking and dispensing with picking speeds up to six-times faster than manual store picking.
  • The new space will also feature a first for a big grocery retailer in Canada: automated kiosks that serve as vending machines for online grocery orders and can serve up to five customers simultaneously.

Customers drive up to a dedicated parking spot, enter a code and ordered items will appear in less than 2 minutes, ready to load into their cars.

  • The new space, a partnership with intelligent automation provider Dematic, will open later this year.

Expanding grocery pickup service to 60 more stores this year, which will mean that 85 per cent of Walmart Canada stores will offer grocery pickup services.

Expanding Walmart grocery delivery to more customers in more communities:

  • Recently launched grocery delivery picked by Walmart in Quebec, Vancouver and will be expanding to Ottawa, Calgary, Edmonton, Winnipeg later this year.
  • Expanding partnerships with third party partners such as Cornershop and Instacart to serve more customers and increase fulfillment speed.

Offering an expanded assortment of general merchandise and apparel available for customers to shop online for on-demand fulfillment at the same everyday low prices (as much as 20% increase in items).

Piloting “ring scanner” technology in stores, allowing associates to pick and scan items faster by working handsfree.

Doubling the number of stores offering “ship from store” to 30 locations.

  • These stores ship items directly to customer homes from a store – not from a fulfilment centre, speeding up the delivery for customers.

The acceleration is part of our $3.5 billion investment over the next five years to make the online and in-store shopping experience simpler, faster and more convenient for Walmart’s customers.

This is all about innovation!

Innovation is not a department, it’s a mindset and one everyone at Walmart Canada takes very seriously because that’s what our customers want. We are a business that is focused on innovation so we can stay at the forefront and deliver for our customers every single time they choose Walmart.
Sam Wankowski, Chief Operations Officer, Walmart Canada