Walmart Canada’s Woodstock, Ontario Vision Centre has been named the retailer’s 2025 Vision Centre of the Year, recognizing its strong performance, high standard of service and patient experience, and commitment to teamwork.
The award celebrates vision centres that consistently deliver strong operational and service excellence while creating a positive experience for both patients and associates.
Woodstock Walmart Vision Centre Manager Louise Sutton brings nearly three decades of Walmart experience. She joined Walmart as a seasonal associate in 1998 and later that year applied for one of Walmart Canada’s first optical roles, starting a career, she’s continued to build within vision care.
Today, Louise focuses on supporting her team and ensuring patients receive consistent, quality service. She works alongside her team, setting clear expectations and creating an environment where associates feel supported, accountable and confident in their roles.
“We’re a well‑oiled machine,” she says. “Everyone steps up and does what needs to be done. We support one another, they know I’m right there with them and we make sure customers are taken care of.”
“This recognition reflects the dedication, care, and teamwork Louise and her team bring to the people they serve every day,” said Natalie Houlder, Vice President, Health and Wellness, Walmart Canada. “They’ve built a trusted vision centre by putting people first, both the patients they serve and the associates who support them every day.”
Winning Vision Centre of the Year was a very proud moment for the team, reflecting a commitment to helping Canadians see and live better.
“When I heard our name, my first thought was, ‘We really did this together,’” Louise says.
The trophy and plaque now sit at the front of the Vision Centre, where associates are reminded of their achievement and customers regularly stop to offer congratulations.
For Louise, the most meaningful moments come from individual patients, especially children getting glasses for the first time.
“They walk in not seeing clearly, and then suddenly their experience changes,” she says. “Those moments never get old.”
