Policies and Commitments

Find a list of Walmart's most frequently requested public policies and guidelines, including our store return policy, ad match guarantee, coupon policy and more.

Global Anti-Corruption Policy

Updated: June 29, 2012

Wal-Mart Stores, Inc. and its subsidiaries and affiliates worldwide (collectively "Walmart" or the "Company"), are committed to maintaining the highest possible ethical standards and complying with all applicable laws. In all of its operations, Walmart seeks to avoid even the appearance of impropriety with respect to the actions of any of its officers, directors, associates, employees, agents or representatives. This policy prohibits corrupt payments in all circumstances, whether in dealings with government officials or individuals in the private sector.

General Directives
It is the policy of Walmart to comply with all relevant Anti-Corruption laws including, but not limited to, the US Foreign Corrupt Practices Act ("FCPA") and the UK Bribery Act.

Accordingly, Walmart prohibits anyone acting on behalf of the Company, directly or indirectly, from making or receiving improper payments.

Improper payments means receiving or paying bribes or giving, offering, or promising to give money or anything else of value to any person, including any Government Official, in order to improperly influence any act or decision of a person, or to otherwise gain an improper benefit for the Company.

A Government Official may include, but is not limited to, any officer or employee of a foreign government, a public international organization, a member of a political party, a candidate for foreign political office, any foreign government department or agency thereof, or any official or employee of a state-owned business enterprise.

The use of Walmart funds or assets for any illegal, improper, or unethical purpose is strictly prohibited.

Compliance with this Global Anti-Corruption Policy (the “Policy”) is required of all associates and third parties that are engaged to interact or may interact with government officials on the Company’s behalf. All associates are responsible for ensuring that third parties with whom they interact fully understand and follow the policy and associated procedures in their activities related to Walmart business.

Violations 
Any associate or third party who violates this policy in connection with Walmart business will be subject to disciplinary measures, up to and including termination in the case of an associate, or termination of business relations in the case of a third party and, where appropriate, referral of the matter to relevant law enforcement authorities.

Global Implementation of Anti-Corruption Policy 
To effectively implement this policy, Walmart shall maintain an effective risk-based Global Anti-Corruption Program (the "Program") designed to prevent, detect, and remediate bribery and recordkeeping violations. As part of the program, Walmart shall adopt operating procedures specifically targeted to the corruption risks that exist for all of its operations, worldwide. Management in each affected area shall be responsible for ensuring that adequate resources are devoted to maintaining effective compliance programs. A senior executive at Wal-Mart Stores, Inc., shall be given overall responsibility for the Program, and shall report regularly to the Audit Committee of the Board of Directors of Wal-Mart Stores, Inc., which shall exercise reasonable oversight as to the implementation and effectiveness of the Program.

The procedures and governance used to implement this policy, shall include, at a minimum:

  • Effective controls on the disbursement of funds and other assets to ensure that disbursements are not made for improper purposes;
  • Measures to ensure that books and records accurately reflect the disposition of assets;
  • Clearly articulated standards of behavior as included in Walmart's Statement of Ethics, which shall be well publicized to all of Walmart's operations, worldwide;
  • Clearly defined roles, responsibilities, and reporting lines for day-to-day management and implementation of the compliance procedures;
  • Effective training of executives, associates and, where appropriate, third parties regarding relevant anti-corruption standards and procedures;
  • Testing by Internal Audit or a third party for compliance with the anti-corruption procedures, including review of expenditures for operations that interact with government officials;
  • Corruption risk assessments conducted annually;
  • Conducting due diligence of third parties engaged to interact with government officials on behalf of the Company;
  • Effectively publicized means to report or seek guidance on actual or potential anti-corruption issues, as well as procedures for responding to such reports or requests;
  • Regular review and, if necessary, revisions or updates to this policy and to the related procedures where appropriate, including in response to legal, regulatory, or industry changes or violations of the Anti-Corruption Policy;
  • Appropriate incentives and punishments for associates, executives and third parties for adherence to or violations of, respectively, the relevant policy and related procedures.

Reporting
Every associate or third party who has information that this policy or related procedures may have been violated, or believes he or she is being asked to pay a bribe or receive a bribe, or otherwise act in contravention of this policy shall immediately report the event, as provided by Walmart's Statement of Ethics. Reports shall be made, and may be made anonymously to any officer (Vice President or above) of the Company, Global Ethics, the International Global Ethics Helpline, or the International Anti-Corruption Compliance Manager/Director. Reports may also be made to the Local Ethics Helpline, the legal department, the Compliance and Ethics Office or the Market Anti-Corruption Compliance Manager/Director. If anyone receives a report through the Open Door process he or she shall promptly forward the report to one of the contacts stated in this paragraph. Anyone who receives a report through any of the channels stated in this paragraph shall immediately report to the Global Ethics Helpline.

Contact information for making reports through the International or Local Helplines are below:
Walmart's International Global Ethics Helpline: 800-WM-ETHIC (800-963-8442)

Web: www.walmartethics.com or
Email: ethics@wal-mart.com

Specific country contact information can also be found on www.walmartethics.com

Anyone who reports a suspected violation of this policy will not be subject to disciplinary action or retaliation for the act of making the report. However, anyone who reports a suspected violation may be subject to disciplinary action to the extent he or she violated any Walmart policy or procedure. 

Multi-Year Accessibility Plan for Walmart Canada

Accessibility for Ontarians with Disabilities Act (AODA) 
This 2014-2021 accessibility plan outlines the commitments and actions that Walmart Canada (Walmart) will put in place to improve opportunities for people with disabilities.

Statement of Commitment
Walmart is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements, especially as they relate to the Accessibility for Ontarians with Disabilities Act (AODA).

Policies
Walmart has implemented a Customers with Disabilities policy that applies to all stores in Canada to ensure that customers with disabilities are treated with respect and dignity in their shopping experience at Walmart. Walmart has implemented a Duty to Accommodate policy that applies to all associates in Canada to ensure that associates do not face barriers to working or continuing to work because of disabilities.

Accessible Emergency Information
Walmart is committed to providing its customers with publicly available emergency information in an accessible way upon request. Emergency procedure information is available to visitors of Walmart’s Home Office. Walmart also provide associates the opportunity to prepare individualized emergency response information plans to assist in the event of an emergency.

Training
Walmart has provided computer-based training to all of its associates on the subject of customers with disabilities and Walmart will ensure that the training remains current at all times. Walmart will provide training to associates on applicable accessibility laws and on human rights legislation as it relates to people with disabilities. Training for current associates will be provided by January 1, 2015 and will be updated and provided on an on-going basis.

Kiosks
Walmart will consider the needs of people with disabilities when procuring or acquiring self-service kiosks. Walmart will identify areas of its business in which kiosks are used and coordinate with its vendors and suppliers to ensure that appropriate accessibility features (technical, structural, access path, etc.) are included in the design of any future purchased kiosks.

Information and Communications
Walmart is committed to meeting the communication needs of people with disabilities. Walmart is currently in the process of updating its websites and content on those sites to conform with Web Content Accessibility Guidelines (WCAG) 2.0, Level A and Level AA by January 1, 2021.

Walmart will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015: assess current forms of company communication, consider accessibility requirements when creating new forms of communication, make appropriate changes and accommodations, ensure customers and associates are aware of how to participate in providing and receiving a response to feedback.

Walmart will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016: assess all forms of information provided to the public and determine if there is anything that would make it hard for someone with a disability to read, see, hear or understand and establish processes for ensuring alternate formats are available in a timely manner.

Employment
Walmart is committed to fair and accessible employment practices.

Walmart will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Walmart will review current recruitment policies, job descriptions, processes and communications and amend as necessary to reflect required integrated accessibility standards.

Walmart will develop or revise as required individual accommodation plans and return-to-work policies for associates who have been absent due to a disability. 
Walmart will review performance management, career development and re-deployment processes and amend as required to ensure the accessibility needs of associates with disabilities are taken into account in connection with these processes.

Walmart will take the opportunity to identify and take any necessary steps to prevent and remove other accessibility barriers impacting employment.

Design of Public Spaces
Walmart will work toward meeting the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces which can include accessible off-street parking, ramps, sidewalks, entrances and service-related elements like service counters, check-out lines, waiting areas and washrooms.

For more information
For more information on this accessibility plan, please contact Customer Service at:

Phone: Call 1-800-328-0402 Option 5 - (7:30 a.m. – 5:30 p.m. EST, Monday – Friday (excluding holidays) 
Email: cavoice@wal-mart.com

Accessible formats of this document are available free upon request from Customer Service.

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Return Policy

Sometimes clothes don’t fit right, an appliance breaks, or you’re just not happy with what you bought. We can help.

If I buy something from Walmart, can I return it?

Yes (with just a few exceptions). We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you. Our return policy is the same for both online and in store purchases with just a few minor differences:

• Online purchases: the return timeframe begins on the date of your order’s arrival
• In-store purchases: the return timeframe begins on the purchase date. Make sure to bring along your proof of purchase.

Almost anything you buy from Walmart can be returned within 90 days with the exception of a few items below.

Exceptions

There are a few exceptions you should know about, which are listed below:

Within 14 days

Computers, tablets, laptops, monitors, printers, camcorders, digital cameras, portable video players, wearable tech, video game consoles and video game handhelds, GPS units, and wireless prepaid phones

For online purchases, the return timeframe begins on the date of your order’s arrival.

Within 15 days

Air mattresses, Contract postpaid phones*

For online purchases, the return timeframe begins on the date of your order’s arrival.

*Subject to applicable legislation. Conditions may vary by carrier. See plan terms and conditions.

Within 30 days

Televisions, DVD players/recorders, home audio systems, telephones, MP3 players, tents, pools, prescription eyewear, air conditioners, outdoor power equipment**, full sized mattresses and large appliances***

For online purchases, the return timeframe begins on the date of your order’s arrival.

**All fuel powered equipment must be returned to the store, whether purchased in store or on Walmart.ca

***Full sized mattresses and large appliances purchased online cannot be returned to the store, please contact Customer Service at 1-800-328-0402 to make arrangement for the return.

Within 1 year

Trees and shrubs (product must be returned to store)

These items must be returned unopened:

Prerecorded music, movies, software products, computer/ video games, ink cartridges, boxes of disposable contact lenses, air mattresses and breast pumps.

These items must be returned in original packaging:

Any products containing gases, flammable liquids, flammable solids, oxidizers, corrosive materials or items containing poisonous or radioactive components. Example products include perfume and cologne, lighters and lighter fluid, paints and coatings, pool chemicals, pesticides, smoke detectors and muriatic acid.

Items that can only be returned to a Walmart store:

Hazardous materials and dangerous goods. These would be items containing chemicals, compressed gases and liquids which could pose a health or safety risk. For example: Aerosol cans, household cleaners, fuel-powered equipment. If an item has been filled with fuel it cannot be returned by mail even if the tank is drained before shipping.

Sales are final:

Ammunition, fireworks, gift cards, prepaid phone cards, underwear, and pierced or personalized/engraved jewellery.

Gift Card with Purchase Offers

If your purchase included a free gift card, the free gift card must also be returned unredeemed for the purchase to qualify for a refund.

What about children’s clothing and groceries? Can I return those products as well?

Absolutely! We want you to love what you bought, so we offer the following satisfaction guarantees for children’s clothing, exclusive brands to Walmart Canada and produce, meat and seafood (with only a few exceptions):

1. Children's clothing and footwear (excluding accessories): Wal-Mart Canada Corp. guarantees that our children's clothing (sizes 0 – 16) and children’s footwear (Pre-walk / Toddler (sizes 0 – 10) and Youth (Boys sizes 11 – 13, 1 – 6 / Girls sizes 11 – 13, 1 – 4)) will not wear out before the child for whom it was purchased outgrows it. If the item does wear out, simply return it with your original confirmation of purchase to any Walmart Canada store and we'll replace it with an identical item of the same size. Excludes all accessories. If identical item is not available in identical size, Walmart will substitute a similar item of equal size and price.

2. Produce, bakery, deli, meat & seafood: 100% Satisfaction Guarantee. If you are not fully satisfied with the quality and freshness of the products you buy, simply bring it back with your receipt and we will gladly refund your purchase or replace your item.

3. Exclusive brands to Walmart (such as EQUATE, GREAT VALUE, OUR FINEST, PARENT’S CHOICE, YOUR FRESH MARKET). If you are not fully satisfied with your Walmart brand product, simply bring it back and we will gladly refund your purchase or replace your item, no receipt required.

Sustainable Chemistry in Consumables

Our customers want products that are affordable, safer and better for the environment.  We are committed to supporting the advancement of sustainable chemistry practices to help minimize the negative environmental and health impacts certain chemical products and processes may cause.  This commitment covers the following departments:  Health & Beauty Aids (D2), Household Paper (D4), Pets + Supplies (D8), Household Chemicals (D13) and Cosmetics (D46).

Sustainable chemistry is the design of chemical products and processes that reduce or eliminate the use or generation of substances hazardous to humans, animals, plants and the environment (IUPAC definition).

Commitment

Walmart Canada’s commitment to sustainable chemistry is as follows:

  • Walmart Canada will continually work with suppliers on sustainability improvements through the Sustainability Index (category sustainability profiles, etc) to address chemical disclosure, risk assessment and hazard avoidance.
  • Walmart Canada encourages all suppliers to publicly disclose, on their product and/or company web-sites, all ingredients for their consumable-product SKUs sold at our stores.

The Walmart US business has developed an initial list of high-priority chemicals for continuous reduction, restriction and elimination, using informed substitution principles. This list will be reviewed regularly by Walmart US to determine if additional chemicals should be prioritized.  Walmart Canada supports Walmart US’ monitoring of the progress on reducing, restricting and eliminating these high-priority chemicals and their timelines to publicly report on such progress.

We anticipate any product innovations developed by US suppliers (which are also operating in Canada) to equally apply in the Canadian marketplace so that our Canadian consumers will also benefit from the above-described US efforts.

Alignment

Our Canadian commitment supports Walmart US’s sustainable chemistry initiatives; it also supports related timelines stated in their Sustainable Chemistry Policy.

Review

Walmart Canada will review this document as needed to ensure its relevancy.

Released:  June 2014

Sustainable Seafood Commitment

Our commitment covers all products (fresh, frozen and shelf-stable) where seafood is the primary ingredient.  Walmart Canada’s commitment is to ensure all seafood sold in our stores is sourced from fisheries or farms that:

… are third-party certified as sustainable using the Marine Stewardship Council (MSC) or the Best Aquaculture Practices (BAP) standards, or is actively working toward certification.

or

… are managing a program in accordance with the Principles of Credible Sustainability Programs developed by The Sustainability Consortium (TSC); third-party review to be commissioned and provided upon request.

or

… have entered into a credible fishery improvement project (FIP) or aquaculture improvement project (AIP) with clear goals and established timelines. 

Seafood suppliers must publicly report FIP/AIP progress and status annually.  Projects are to be finalized and recorded no later than April 30, 2014.  FIPs/AIPs are to be recorded and reported publicly (via company web-sites, for example).

Should suppliers fail to do so, or should they fail to meet the established timelines in the FIP/AIP, Walmart Canada will reconsider purchasing product from those fisheries or farms.

Resources and a FIP/AIP tool-kit are available here:  www.sustainablefish.org/fisheries-improvement

For species where no certification standard currently exists, we encourage certifying bodies to create standards in a timely manner.

Plan to Support Commitment

  • We will continually assess our current seafood assortment:
    • We will continue to source seafood from sustainable sources where we are already doing so.
    • We will work to find new suppliers of sustainable seafood.
    • We will work with suppliers which are willing to improve the environmental performance of their operations.
    • We will de-list seafood products and suppliers which refuse to improve the environmental performance of their operations.
  • We will work with our vendor-partners to improve seafood product labeling to include species common name, area of catch / farm, and where possible, the method of catch / farm.
  • We will educate our associates and customers about our sustainable seafood commitment.
  • We will not knowingly procure seafood caught from illegal, unreported or unregulated (IUU) sources; or knowingly source seafood from ships currently on any official IUU vessel black-list.

Partners

Current issues facing seafood are systemic and not unique to Walmart.  Therefore we rely on the knowledge of many expert partners in the industry, such as environmental non-government organizations (eNGOs), government and vendor-partners.

We have partnered with a leading seafood sustainability organization called Sustainable Fisheries Partnership (SFP). 

SFP’s Metrics is a web-based portal which helps us constantly evaluate the sustainability of our source fisheries and farms; all Walmart Canada seafood suppliers are expected to input the required data regarding their seafood sources, volume, etc on a quarterly basis.

Walmart Canada is a member of Walmart’s global seafood sustainability team; we work together to continuously improve the sustainability of our seafood assortment around the world.

Tuna

The fisheries supplying fresh, frozen and canned tuna that we source from should follow the International Seafood Sustainability Foundation’s (ISSF) commitments at a minimum, and work towards the ultimate goal of third-party certification.  Tuna products not supplied by ISSF participating companies, and that are not from fisheries with MSC certification or equivalent, should be sourced from fisheries that meet ISSF commitments, and employ rigorous chain of custody methods.

Fresh, frozen and canned white/light meat tuna sourcing measures in addition to ISSF requirements which we support:

Reference points and harvest control rules:  Source fishery occurs in a region where the relevant regional fisheries management organization (RFMO) has adopted stock-specific limit and target reference points, and adopted binding harvest control rules that are based on the reference points. 

Compliance with RFMO obligations:  States which manage or flag the source fishing vessels have been determined to be in substantial compliance with their RFMO obligations.

Sharks, rays & skates:  Source fishery uses best-practices for that fishing gear and set type to reduce shark, ray & skate bycatch, and should use best-practice handling and release practices to increase post-release survival.

Purse seine FAD design:  Purse seine vessels that make sets on fish aggregating devices (FADs) use non-entangling FAD designs recommended by ISSF. 

VMS:  Vessels participate in vessel monitoring systems.

Report total fishing mortality:  Vessels report all discarded and retained catch for all species to RFMO scientific bodies.
Baitfish fishery management:  Baitfish fisheries that supply pole-and-line tuna fisheries have effective, sustainable management systems.

Electronic monitoring:  Electronic monitoring systems proven to be effective are only used to complement traditional human observer coverage, and to enable fisheries to meet domestic and regional coverage rates.

Chain of custody:  Suppliers are able to provide third-party verified full traceability of all tuna products.

Mitigating Adverse Ecosystem Impacts of Fishing
 
All other things being equal (such as price, available volume, etc), Walmart Canada will preferentially source from tuna-fishing methods that reduce adverse ecosystem impacts, such as purse seiners set without fish-aggregating devices (FADs), pole-and-line and trolling.  However, tuna fisheries employing other technologies or fisheries currently involved in FIPs (with reasonable timelines and clear objectives) that reduce bycatch to the current best-practice level may also be supported.

Marine protected areas

Walmart Canada supports marine protected areas where there is a strong scientific basis, or there is an established agreed upon conservation measure in the RFMO (Regional Fisheries Management Organizations), and encourages suppliers to avoid sourcing from closed areas.

Science

We encourage science-based initiatives for the long-term conservation and sustainable use of seafood stocks, reducing bycatch and promoting ecosystem health.

Aquaculture

Walmart Canada encourages the advancement of closed-containment aquaculture systems as a way to supplement the ever-growing demand for farm-raised seafood.

Transparency

We commit to be transparent in the way we deliver seafood sustainability at Walmart Canada, and can provide the state of source fisheries (as described in SFP’s Metrics).

Standards for Suppliers

Walmart has a Standards for Suppliers document that outlines our fundamental expectations of suppliers doing business with us.  The standards are related to social and environmental conditions and are relevant in all markets in which we operate around the world.  Learn more about our Responsible Sourcing program.

Review

Walmart Canada will review this document as needed to ensure its relevancy.
Updated:  June 16, 2014

Store Brands and Sustainable Seafood Sourcing

Walmart Canada is committed to providing its customers with access to quality products at an affordable price with our store brands. We are also committed to developing our products in a way that is as responsible and sustainable as possible.

Canned seafood is an important staple in the diet of many Canadians. Regarding Great Value canned tuna, it is our policy to source from members of the International Seafood Sustainability Foundation (www.iss-foundation.org).

Customers concerned about sustainability want to know where their food is coming from; that is why we have taken steps to increase transparency around the sourcing of our canned tuna.

Great Value customers are able to identify where the fish in their specific can came from by using the special code printed on top.

The lid specifies which species was caught (e.g. “skipjack”), and the code “FAOXX” refers to the major fishing area as designated by the Food & Agriculuture Organization of the United Nations.

You can easily find the UN FAO major fishing area and research the stock levels of that species here.