In a year full of challenges and unprecedented events, Walmart Canada was there for associates and customers alike.

In every store and across every position, our associates went above and beyond. The responsibility of providing an essential service meant showing up for work, ready to serve customers and communities during an extraordinary time.

Since day one, we’ve been working in stores, at distribution centres, remotely and on the road to help Canadians at a time when they needed us most.

With more stores offering pickup and delivery, we fulfilled a record number of online grocery orders. Fleet drivers logged over 100,000 kilometres daily, moving record loads to keep stores stocked with in-demand items.

All this was done while prioritizing safety for our customers and associates. We were able to pull together to maintain our reputation as a reliable retailer, earning continued customer trust and loyalty during the pandemic.

Find out how Walmart Canada reacted to the global pandemic, looking out for associates and customers.
Pandemic Response
Pandemic Response
This year we took care of…
…our Customers, with:
New safety measures to all stores, including mandatory masks, wellness checks, enhanced cleaning, plexi-glass dividers, one-way aisles and floor markings for physical distancing. 
Limiting the number of customers shopping in-store at one time. 
New innovations, like tap payment, and the book a time slot shopping app. 
Expanded contactless grocery pickup and delivery. 
Hiring 20,000 more associates for better services. 

…our Associates, with:
$125 million more in associate support. 
•	Appreciation bonuses
•	Enhanced discount days
•	Accelerated incentive payouts
•	Support for quarantined associates

No-cost access to tele-health care professionals, including mental health support and counseling, through EQ Care. 

…our Suppliers, with:
Accelerating payments for small Canadian suppliers and service providers. 
Providing rent relief for in-store small business tenants. 

…our Communities, with:
More than $60 Million cumulative raised and donated to charities & non-profit organizations to help strengthen Canadian communities. 
$1.4 Million donated to local charities through our Community Grant program. 
Donated 10.5 Million lbs of products to local food banks. 

NEW DONATIONS RECORDS
$3.8 Million. Raised and donated to Breakfast Club of Canada in support of school breakfast and child nutrition programs. 
$4.8 Million. Raised and donated to the Canadian Red Cross in support of emergency management programs including COVID-10 response efforts.
$7 Million. Raised and donated and 10.5 Million pounds of food donated to Food Banks Canada, the equivalent of 30 million meals to families in need. 
$15.6 Million. Raised and donated to Children’s Miracle Network in support of Canadian children’s hospitals. 

…Frontline workers and vulnerable Canadians, with:
Seniors, people with disabilities and persons with vulnerable health conditions shopping hour. 
Priority store access for frontline healthcare workers.
Hospital grocery delivery. 
Prescription curbside pickup and delivery. 
Asymptomatic COVID-19 testing at select Walmart pharmacies. 
Care packages donated to frontline hospital workers.